The Workforce Coordination project is a whole of industry response to: 

  • A projected shortage of 4,000 jobs within the community services industry by 2024; and
  • The need to ensure that the industry has the skilled and diverse workforce necessary for the delivery of flexible and responsive services that achieve positive client outcomes. 

The Workforce Coordination project is the first project to be funded under the Tasmanian Community Services Industry Plan (2021-31) (Industry Plan). The Industry Plan is for governments, peak bodies and community services organisations. It provides an overarching framework to guide strategic industry development and transition planning. Its vision is to create a connected community services industry that supports all Tasmanians to live a good life and enriches our state’s social, cultural and economic wellbeing.  

Overall, the Industry Plan contains three strategic priorities: 

  • Strategic Priority 1: Local Solutions for Tasmanians
  • Strategic Priority 2: Workforce Development and Training
  • Strategic Priority 3: Leading for Impact

The Workforce Coordination project sits under Strategic Priority 2 of the Industry Plan: Workforce Development and Training.

The Workforce Coordination project aims to achieve the following outcomes: 

  • Increased coordination and identification of strategies for addressing workforce issues at an industry level. 
  • Improved coordination, relationships, collaboration and partnerships to address workforce issues. 
  • Improved coordination of research activity and data collection. 
  • Enhanced ability to provide advice on industry training and career pathway needs. 
  • Enhanced awareness and recruitment initiatives to attract new talent and reduce barriers to employment in the sectors/industry. 
  • Improved capacity for delivering training and assessment in the industry. 

The Workforce Coordination project is funded by the Department of State Growth and is administered by Skills Tasmania. The project owner is TasCOSS.  

To learn more about the Workforce Coordination project, click on the breakout boxes below. 

To register to receive regular updates about the Industry Plan, the Workforce Coordination Project and activities of the Workforce Coalition Network, please fill out the form here.

The role of the Workforce Coalition (the Coalition) is to position Tasmania as a national leader in thinking and best practice in strategic workforce planning and to deliver industry led workforce projects.

The Workforce Coalition meetings are held quarterly.  The Coalition is responsible for:

  • Developing and implementing identified and funded projects under the Workforce Development and Training priority area of the Plan.
  • Informing and endorsing project plans/action plans for each project.
  • Delegating a program of actions to the Workforce Project Manager and the Workforce Ready Team.
  • Providing guidance, support and advice to the Workforce Project Manager and the Workforce Ready Team.
  • Assisting the project when required to resolve conflicts, issues and risks.
  • Monitoring and reviewing progress against agreed parameters and contractual obligations.
  • Reporting and providing advice to the Committee.
  • Ensuring the projects are industry led and that engagement occurs with relevant stakeholders at all levels.
  • Convening a broad Workforce Coalition Network meeting twice a year.

Chairs (2 chairs):

  • Lee Veitch – Human Services Skills Organisation
  • Brenton West – Anglicare

Appointed members (3 members)

  • Monique Parsons – Skills Tasmania
  • Ingrid Ganley or Tricia Males – Communities Tasmania
  • Claudia Butler – Workforce Project Manager (ex-officio)

Peak bodies that employ a Workforce Ready Team member (3 members)

  • Geraldine Ellis-Maguire – Aged & Community Care Providers Association, Tasmania
  • Annette Barwick – Early Childhood Australia, Tasmania
  • Renée Malby – National Disability Services, Tasmania

Social services peak body representation (2 members)

  • Michael Bishop – Neighbourhood Houses Tasmania
  • Ali Lai – Alcohol Tobacco and other Drugs Council

Strategic workforce planning specialist (1 member)

  • Alice Holeywell-Jones – Masonic Care Tasmania

Strategic training and development specialist (1 member)

  • Alice Carroll – Community Based Support

Education provider (tertiary/VET) (2 members)

  • Nita O’Callaghan – UTAS
  • Danielle Morgan – TasTAFE

Workforce representation (1member)

  • Robbie More – HACSU

Service user representation (1 member)

  • Lisa Free – COTA


  • Workforce Project Manager, TasCOSS
  • Skills Tasmania.

The Workforce Coalition will help govern the workforce project and project team (Workforce Ready Team). The Workforce Ready Team will work closely with the peak bodies across the industry, to ensure that the strategies and activities of the Workforce Coordination project are integrated with existing and ongoing workforce planning and development strategies and activities within the sectors. Some Workforce Ready Team members will also be based with and employed by peak bodies. For this project, the sectors have been clustered as follows:

  • Aged care services
  • Disability services
  • Early childhood services
  • Social services (includes mental health services, housing and homelessness services, alcohol, tobacco and other drug services, youth services, Aboriginal services, neighbourhood housing services, and family and children services)

The Workforce Ready Team will be instrumental in identifying how the Workforce Coordination project can add value and capacity to the individual sectors within the community services industry and to the industry as a whole. It will help to identify, prioritise, pursue and promote shared interests within the industry and add capacity and value to developing the sector workforce. It is not intended to replace sector-specific workforce roles and activities. Sector-specific workforce planning capacity is critical for this whole of industry project to succeed. The intention is for sector-specific and whole-of-industry strategies and activities to enhance each other and achieve a cumulative beneficial effect, essential to meeting the workforce challenges of the industry.

The Workforce Coalition will convene a broad Workforce Coalition Network meeting twice a year.  These meetings will be an open invitation to all stakeholders who are responsible for attracting, recruiting, training and retaining staff in the community services industry.

Aged care, education and care, disability and social services providers face significant workforce challenges with attracting, recruiting, training and retaining staff. Join the Workforce Coalition Network to be part of the solution and to address workforce challenges collectively.

We aim to:

  • Grow the capabilities and the capacity of workforce planning and development.
  • Coordinate responses to training, development and career pathway needs.
  • Develop awareness and recruitment initiatives.
  • Build the training and assessment capacity in the industry.
  • Build and share knowledge to inform decision-making.

Together we will be stronger in influencing change, developing solutions, lifting our profile, building capacity and capabilities.