Tasmanian Community Services Industry Plan

A community services industry built for the future.

In an important milestone, The Tasmanian Government and the community services industry have released a ten-year Tasmanian Community Services Industry Plan (2021-31) to guide industry development, recruit and train our growing workforce and to futureproof the delivery of much-needed services to Tasmanians in need.

The Industry Plan is immensely significant as it provides a clear, coherent vision for the community services — shared by peak bodies, community service organisations and the Tasmanian Government — for the next decade. It provides an overarching framework to guide strategic industry development and transition planning.

The Industry Plan’s vision is for a connected community services industry that supports all Tasmanians to live a good life and enriches our state’s social, cultural and economic wellbeing.

Overall, the Industry Plan contains three strategic priorities: 

  • Strategic Priority 1: Local Solutions for Tasmanians
  • Strategic Priority 2: Workforce Development and Training
  • Strategic Priority 3: Leading for Impact

The Workforce Coordination project is the first project to be funded under the Industry Plan. 

To register to receive regular updates about the Industry Plan, the Workforce Coordination Project and activities of the Workforce Coalition Network, please fill out the form here.

Community services is one of the largest and fastest growing industries in Tasmania, employing more than 17,800 local workers statewide in roles ranging from education and childcare, home care and allied health workers, to strategic project managers and experienced CEOs. The industry is also supported by a workforce of around 35,000 volunteers.

Importantly, the economic value added by the community services industry in Tasmania is $1.9 billion each year and for every million dollars spent in the industry 17 jobs are generated.

The Industry Plan demonstrates the need to grow the community services workforce with demand for community services increasing significantly in the aftermath of the COVID-19 pandemic and with the full effects yet to be felt.

Estimates reveal the community services industry requires 4,000 new jobs by 2024 just to keep pace with this demand. To this end, the Tasmanian Government have committed $3.3 million in funding over three-years to address this skills shortage, which will form the first stage of the Industry Plan implementation.

The implementation of the Industry Plan will be overseen by a robust and comprehensive governance structure comprising three bodies.

  1. The Industry Advisory Council to provide high level oversight and endorsement.
  2. The Industry Development Steering Committee for steering and advising, reporting to the Industry Advisory Council.
  3. The Workforce Coalition for actioning Strategic Priority 2: Workforce Development and Training, reporting to the Industry Development Steering Committee.

Each of these groups will be informed by input from community and consumer groups. They will have strong accountability measures and will be subject to evaluation and success measures.

The Community Services Industry Advisory Council comprises the following members:

  • TasCOSS President, Alex McKenzie
  • Minister for Community Services and Development, Minister for Local Government, the Hon Nic Street MP
  • Minister for Skills, Training and Workforce Growth, the Hon Felix Ellis MP
  • University of Tasmania Vice-Chancellor, Professor Rufus Black
  • TasTAFE CEO, Grant Dreher
  • Australian Government representative (to be confirmed)
  • Local Government Association of Tasmania (LGAT) President, Mayor Christina Holmdahl
  • TasCOSS CEO, Adrienne Picone (ex-officio) 
  • Department of Premier and Cabinet Deputy Secretary, Mellissa Gray (ex-officio)
  • Experienced chairpersons of community service organisations (four members):
    • Mat Rowell
    • Debbie Evans
    • Mark Jessop
    • Noel Mundy

The Industry Development Steering Committee comprises the following members:


  • Department of Premier and Cabinet Deputy Secretary, Mellissa Gray (ex-officio)
  • TasCOSS CEO, Adrienne Picone

Appointed members:

  • Skills Tasmania General Manager, Angela Conway
  • Department of Education Director (Child and Student Wellbeing), Ruth Davidson
  • Department of Premier and Cabinet Director (Community and Disability Services), Ingrid Ganley (ex-officio)

Executive industry partners:

  • University of Tasmania: Executive Dean and Pro Vice-Chancellor of the College of Arts, Law and Education, Professor Kate Darian-Smith
  • TasTAFE: (To be confirmed)
  • Local Government: Local Government Association of Tasmania CEO, Dion Lester
  • Australian Government: Department of Social Services Tasmania State Manager (Community Grants Hub), Evan Trevor-Jones,

Selected members:

Peak body representation (two members):

  • Shelter Tasmania CEO, Pattie Chugg
  • Mental Health Council of Tasmania (MHCT) CE), Connie Digolis

CEOs of community service organisations (two members):

  • Self Help Workplace General Manager, Donna Bain
  • Relationships Australia (RA) Tasmania CEO, Michael Kelly

Service user representation (two members):

  • Alcohol, Tobacco and other Drugs Council (ATDC) Tasmania Lived Experience Advocate, Jo Murphy
  • Baptcare Mental Health Peer Practitioner, Denise Duncan

Workforce representation (one member):

  • Unions Tasmania Secretary, Jessica Munday

Volunteering Tasmania representation (one member):

  • Volunteering Tasmania CEO, Shirleyann Varney

By invitation:

Chair(s) of the Workforce Coalition or working groups for the lifetime of the project (ex-officio):

  • Red Cross State Director (Tasmania), Sharon Wachtel
  • Human Services Skills Organisation (HSSO) Training and Education Specialist Advisor, Lee Veitch

The Workforce Coalition comprises the following members:

Chairs (2 chairs):

  • Lee Veitch – Human Services Skills Organisation (HSSO)
  • Brenton West – Anglicare Tasmania

Appointed members (3 members):

  • Monique Parsons – Skills Tasmania
  • Ingrid Ganley or Tricia Males – Department of Premier and Cabinet
  • Claudia Butler – Workforce Coordination Project Manager (ex-officio)

Peak bodies that employ a Workforce Ready Team member (3 members):

  • Renée Malby – Aged & Community Care Providers Association (ACCPA) Tasmania
  • Annette Barwick – Early Childhood Australia (ECA) Tasmania Branch
  • Lizzie Castles – National Disability Services (NDS) Tasmania

Social services peak body representation (2 members):

  • CEO (to be confirmed) – Neighbourhood Houses Tasmania (NHT)
  • Ali Lai – Alcohol Tobacco and other Drugs Council (ATDC) Tasmania

Strategic workforce planning specialist (1 member):

  • Karen Doak – Multicap Tasmania

Strategic training and development specialist (1 member):

  • Alice Carroll – Community Based Support (CBS) Tasmania

Education provider (tertiary/VET) (2 members):

  • Nita O’Callaghan – University of Tasmania
  • Danielle Morgan – TasTAFE

Workforce representation (1 member):

  • Robbie Moore – Health & Community Services Union (HACSU) Tasmania

Service user representation (1 member):

  • Lisa Free – Council on the Ageing (COTA) Tasmania


  • Workforce Coordination Project Manager, TasCOSS
  • Skills Tasmania