TasCOSS submission: Independent Review into the Future Security of the National Electricity Market

TasCOSS has made a submission to the Independent Review into the Future Security of the National Electricity Market that includes responses to:

The matter of choice:
Energy services are essential services for households. In our view, for all households, especially those including vulnerable consumers, it is better to have one affordable option that meets the household needs, than to have an array of choices where none delivers affordability or meets needs. Appropriate safeguards and safety net provisions are necessary elements of any system of choices. TasCOSS discusses how:

  • Some people will have minimal or no choice
  • Choice may not be a benefit to vulnerable consumers

Meeting the needs of vulnerable consumers:
Meeting the needs of vulnerable consumers requires a safety net default, a robust framework of representation, and effective oversight of outcomes for consumers, especially during times of rapid and complex change. TasCOSS discusses the need for:

  • Default “best deal’ for vulnerable consumers
  • Representation for vulnerable customers
  • Monitoring, evaluating and responding to outcomes for vulnerable customers
  • Providing information in appropriate and accessible forms