Conversations that Matter: How to Have a Difficult Conversation

Ally Smith


  • Option A — Workshop 1: Conversations that Matter: How to Have a Difficult Conversation
    September 14, 2020
    1:00 pm - 2:30 pm
  • Option A — Workshop 2: Conversations that Matter: How to Have a Difficult Conversation
    September 21, 2020
    1:00 pm - 2:30 pm
  • Option B — Workshop 1: Conversations that Matter: How to Have a Difficult Conversation
    September 16, 2020
    9:00 am - 10:30 am
  • Option B — Workshop 2: Conversations that Matter: How to Have a Difficult Conversation
    September 23, 2020
    9:00 am - 10:30 am

Join us for this practical workshop which will cover the importance of communication, strategies for navigating difficult conversations, how to handle emotions in difficult conversations; and resources, practice examples and information that you can take back to your team.

Conversations that Matter: Continuous Improvement in Consumer Directed Care

Ally Smith


  • Option A — Workshop 1: Conversations that Matter: Continuous Improvement in Consumer Directed Care
    June 3, 2020
    9:00 am - 10:30 am
  • Option A — Workshop 2: Conversations that Matter: Continuous Improvement in Consumer Directed Care
    June 10, 2020
    9:00 am - 10:30 am
  • Option B — Workshop 1: Conversations that Matter: Continuous Improvement in Consumer Directed Care
    June 17, 2020
    1:00 pm - 2:30 pm
  • Option B — Workshop 2: Conversations that Matter: Continuous Improvement in Consumer Directed Care
    June 24, 2020
    1:00 pm - 2:30 pm

Join us for this practical workshop which will cover the importance of working in a consumer directed care way, the application of Standard 4: Services and Supports for Daily Living and how to do continuous quality improvement.

Conversations that Matter: Supporting Clients to Set Meaningful Goals

Ally Smith


  • Option A — Workshop 1: Conversations that Matter: Supporting Clients to Set Meaningful Goals
    May 27, 2020
    1:00 pm - 2:30 pm
  • Option A — Workshop 2: Conversations that Matter: Supporting Clients to Set Meaningful Goals
    June 3, 2020
    1:00 pm - 2:30 pm
  • Option B — Workshop 1: Conversations that Matter: Supporting Clients to Set Meaningful Goals
    June 11, 2020
    9:00 am - 10:30 am
  • Option B — Workshop 2: Conversations that Matter: Supporting Clients to Set Meaningful Goals
    June 18, 2020
    9:00 am - 10:30 am
  • Option C — Workshop 1: Conversations that Matter: Supporting Clients to Set Meaningful Goals
    June 22, 2020
    1:00 pm - 2:30 pm
  • Option C — Workshop 2: Conversations that Matter: Supporting Clients to Set Meaningful Goals
    June 29, 2020
    1:00 pm - 2:30 pm

Goal setting is the process of deciding what you want to accomplish and devising a plan to achieve the result you desire. Join us for this free practical online workshop which will cover what goals are and why having them is important and how to talk about goals without using ‘goal setting’ language.

Conversations that Matter: Duty of Care vs Dignity of Risk

Ally Smith


  • Session 1: Conversations that Matter: Duty of Care vs Dignity of Risk
    May 14, 2020
    9:00 am - 10:30 am
  • Session 2: Conversations that Matter: Duty of Care vs Dignity of Risk
    May 18, 2020
    3:00 pm - 4:30 pm
  • Session 3: Conversations that Matter: Duty of Care vs Dignity of Risk
    May 20, 2020
    1:00 pm - 2:30 pm
  • Session 4: Conversations that Matter: Duty of Care vs Dignity of Risk
    May 21, 2020
    9:00 am - 10:30 am

Struggling to balance your duty of care with the consumers dignity of risk? In this free 90-minute online workshop you will join in conversation to further understand the concepts of dignity of risk and duty of care.