Support Available to Help Manage Energy Bills

Tasmanians who are struggling to pay their energy bills as a result of COVID-19 are encouraged to contact their energy provider to discuss payment options. There is a range of assistance available to help Tasmanians manage their energy bills and protections are in place to ensure electricity supply cannot be disconnected.

Energy providers can discuss with residential customers a range of options including payment extensions and plans, which may include a period in which no payment is made. Moreover, customers who have experienced a change in income should let their energy provider know as they may now be eligible for the electricity concession which provides a discount on your power bill.

Tasmanians who are anxious about contacting their energy retailer can engage a financial counsellor or other authorised representative to make contact on their behalf. Anglicare Tasmania provides a free financial counselling service across the state. Alternatively, contact the National Debt Helpline on 1800 007 007 for advice.

To determine if you are on the best energy plan, visit energymadeeasy.gov.au.