Tasmanians who are struggling to pay their energy bills as a result of COVID-19 are encouraged to contact their energy provider to discuss payment options. There is a range of assistance available to help Tasmanians manage their energy bills and protections are in place to ensure electricity supply cannot be disconnected.
Energy providers can discuss with residential customers a range of options including payment extensions and plans, which may include a period in which no payment is made. Moreover, customers who have experienced a change in income should let their energy provider know as they may now be eligible for the electricity concession which provides a discount on your power bill.
Tasmanians who are anxious about contacting their energy retailer can engage a financial counsellor or other authorised representative to make contact on their behalf. Anglicare Tasmania provides a free financial counselling service across the state. Alternatively, contact the National Debt Helpline on 1800 007 007 for advice.
- Aurora Energy has information on financial support available on their website. Alternatively, call the COVID-19 customer helpline on 1300 132 006 or visit auroraenergy.com.au/covid-19.
- 1st Energy: 1300 426 594 or visit 1stenergy.com.au/support/covid-update.
- Tas Gas: 1800 750 750 or visit tasgas.com.au/covid-19.
To determine if you are on the best energy plan, visit energymadeeasy.gov.au.