UpcomingHeLLOTas! Community of Practice: Navigating Difficult Communication

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Session 1: HeLLOTas! Community of Practice: Navigating Difficult Communicationshow details +$0.00 (AUD)*  Sold Out
Session 2: HeLLOTas! Community of Practice: Navigating Difficult Communicationshow details +$0.00 (AUD)*  Expired

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  • Session 2: HeLLOTas! Community of Practice: Navigating Difficult Communication
    May 29, 2020
    11:00 am - 12:00 pm

*** Second Session Added ***

Due to popular demand, a second HeLLOTas! Community of Practice: Navigating Difficult Communication session has been added on Friday 29 May 2020 from 11am-12noon.

TasCOSS is offering free statewide peer learning Community of Practice sessions using the HeLLOTas! Toolkit. Are you an organisation who wants to respond to community members by:

  • providing information that is easy to understand and use; and
  • assisting people to find their way in health and community services?

The one-hour sessions will have an information component on an aspect of organisational health literacy as well as the opportunity to share as a group.

Our guest presenters for the HeLLOTas! Community of Practice: Navigating Difficult Communication session are Michelle Towle, Primary Health Tasmania, and Veronica McShane, 26TEN Chat.

PART ONE: Communicating Difficult Information 

Michelle will explain the teach-back method, incorporating some examples from health context and how it could be used in community service context.

PART TWO: Starting Difficult Conversations 

Veronica will introduce the 26TEN Chat steps and lead a few examples of starting difficult conversations.

You can join the group remotely using Microsoft Teams. Details on how to join the Microsoft Teams session will be distributed closer to the date.

For more information on the HeLLOTas! project and an online version of the toolkit visit hellotas.org.au.

TasCOSS is part of 26TEN and the Health Literacy Network, people and organisations working together to improve literacy and numeracy in Tasmania. HeLLOTas! is a project supported by Public Health Services, Department of Health and Primary Health Tasmania under the Australian Government’s Primary Health Networks Program.

For more information, please contact Bridget Delaney, Community Sector Development Officer or Susannah Coleman-Brown, Health Literacy & Sector Development Project Coordinator.