ExpiredHeLLOTas! Community of Practice: The How, Why and When to Engage Consumers, Straight from the Mouth of a Consumer


  • HeLLOTas! Community of Practice: The How, Why and When to Engage Consumers, Straight from the Mouth of a Consumer
    18 March 2020
    10:00 am - 11:30 am
Register now for the Microsoft Teams session or to attend in-person at a regional hub!

TasCOSS is offering free statewide peer learning Community of Practice sessions using the HeLLOTas! Toolkit. Are you an organisation who wants to respond to community members by:

  • providing information they can easily understand and use; and
  • assisting them to find their way in health and community services?

The one-and-a-half-hour sessions will have an information component on an aspect of organisational health literacy as well as the opportunity to share as a group.

Our guest presenter for the HeLLOTas! Community of Practice: The How, Why and When to Engage Consumers, Straight from the Mouth of a Consumer session is Julia Westland, a Mental Health Consumer Representative from Flourish Tasmania.

Julia’s very first Consumer Representative (CR) project was to make Flourish a health literate organisation. This was part of the first trial of the HeLLOTas! Health Litracy Toolkit facilitated by TasCOSS. Julia will draw on her experiences to provide insights into the how, why and when of consumer engagement.

You can join the group remotely from the comfort of your own organisation using Microsoft Teams. Details on how to join the Microsoft Teams meeting will be distributed closer to the date. Alternatively, there will be some regional hubs where you can participate with others. If you want to participate from a regional hub, please register to us know which region you will be attending.

  • South — TasCOSS, Level 3, 86 Murray Street, Hobart, TAS, 7000
  • North — Women’s Legal Service Tasmania, 63-65 Cameron Street, Launceston, TAS, 7250

For more information on the HeLLOTas! project and an online version of the toolkit visit hellotas.org.au.

TasCOSS is part of 26TEN and the Health Literacy Network, people and organisations working together to improve literacy and numeracy in Tasmania. HeLLOTas! is a project supported by Public Health Services, Department of Health and Primary Health Tasmania under the Australian Government’s Primary Health Networks Program.

Registration closes 5pm, Tuesday 17 March 2020. For more information, please contact Bridget Delaney, Community Sector Development Officer or Susannah Coleman-Brown, Health Literacy & Sector Development Project Coordinator.

Guest Presenter: Julia Westland, Mental Health Consumer Representative, Flourish Tasmania

Julia has a lived experience of dealing with her own mental health variations for over forty years.

Four years ago, Julia became an advocate for improvements to the Tasmanian mental health system and an advocate for improvement of attitudes to people who experience mental health variations. This work is through Flourish Tasmania and includes voluntary and paid CR work.

Julia is passionate about health literacy and particularly loves CR work requiring co-design of information/brochures/websites for clients of a service. Julia believes her greatest influence lies in challenging the language use behind closed doors in internal documents, policies, procedures and frameworks because evidence shows this terminology influences outcomes for clients.

Julia also works at Relationships Australia as a Mental Health Peer Worker to support peers to access the NDIS and use their plans to live their best life despite their mental health variations.


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