Assistance with Energy Costs

Can’t pay your energy bill? There is help available.

Cost of living pressures are set to further challenge Tasmanian households from 1 July 2022, with electricity prices increasing by almost 12%.

So, it’s timely to remind you there is support available to assist households with energy costs and to contact your energy provider if you need help paying or managing your bill. Here is a rundown on where you can turn to get help.

Pensioner Concession Card, Health Care Card and ImmiCard (Bridging Visa E) holders may be eligible for the electricity concession which provides a discount on your electricity bill. If you have one of these cards, contact your electricity retailer to check your eligibility and to ensure you are registered for the discount. The concession is being boosted by $61 to an annual amount of $574 and recipients will also receive a further credit of $119 on their first bill after 1 August 2022.

Energy Hardship Fund
Emergency relief providers help community members in times of financial stress with a range of assistance that includes helping with energy bill payments. To find an emergency relief provider in your area, click here.

A positive measure is the removal of the aurora+ product fee which TasCOSS has been persistently calling for. aurora+ is an important tool in providing households with greater visibility over their electricity usage, lowering bills and mitigating bill shock. Removing the additional charge removes a significant barrier for households accessing the benefits of aurora+, which can be used on smart phones, tablets or PCs. Aurora has staff on-hand to explain how aurora+ can be used to cut bills. Click here to join aurora+.

No Interest Loan Scheme (NILS) Tasmania
NILS provides assistance to Tasmanians on low incomes to purchase things like household, medical and education essentials up to $1,500 and to help avoid expensive personal loans. For more information on the NILS program, click here.

Energy Saver Loan Scheme
The Tasmanian Government is establishing a $50 million Energy Saver Loan Scheme that will provide interest free loans up to $10,000 to residential customers, small business customers and landlords of residential rental properties to invest in energy efficient products to help lower electricity bills. This includes changing heating to a more efficient heat pump, double glazing windows, installing solar panels, insulation and other energy efficient products and appliances. To pre-register or for more information on this scheme, click here.

Contact your Retailer
If you are struggling with paying your power bill, it is important to talk to your retailer as soon as possible. Retailers will offer support and measures to help customers in financial stress, as well as help to access concession payments, advise on energy efficiency and energy savings.

  • Aurora Energy — call 1300 13 2003 (Monday to Friday, 8am-6pm) oi the YES team on 1300 10 2010. 
  • 1st Energy — call 1300 426 594 (Monday to Friday, 8:30am-6pm)

If you are anxious about contacting your energy retailer, you can ask a financial counsellor or other authorised representative to contact them on your behalf. Anglicare offers a free financial counselling service across Tasmania or you can call the National Debt Helpline on 1800 007 007 for advice.

Uniting is offering free advisory services to Tasmanian customers on energy use, energy efficiency and assistance with energy bills. See the attached flyer or call 1800 545 366 for more information.

TasNetworks also offers a free over-the-phone, energy consultation with energy advisors who can help you understand your energy bill and provide advice on simple changes you can make at home to save power and lower your electricity bill. 

A translated message is also available in ArabicSimplified Chinese (Mandarin)Traditional ChineseBurmeseNepali and Vietnamese or visit the Australian Energy Regulator’s website