TasCOSS invites community sector organisations to make a contribution to the COVID-19 Community Services Industry Noticeboard.
The online noticeboard will assist fellow community service organisations and members of the public accessing the services we provide to keep up to date with changes to service arrangements and closures due to the increasing precautions taken in response to COVID-19.
If you wish to have the organisation you represent listed on this page, please provide details in the comment box below.
26TEN — Adult Literacy and Numeracy
The 26TEN team is still at work and here to answer questions about our services. You can contact us at firstname.lastname@example.org.
The 26TEN helpline is still operating. 26TEN’s helpline (1300 00 2610) is still being answered by our trained educators. We encourage you to take that first step.
Libraries Tasmania Literacy Service
While all Libraries Tasmania sites are temporarily closed to the public until further notice anyone interested in getting help with reading, writing or mathematics can still talk to a literacy coordinator. They can provide information and help people be prepared when normal services start again. Call 1300 00 2610 or email email@example.com.
Current Literacy Students and Volunteers
Literacy coordinators are contacting their students and making arrangements for this period. Libraries Tasmania has a link to online activities for adults wanting to build their literacy and numeracy skills (go to the bottom of the page).
All 26TEN workshops are currently suspended. You can continue to access plain English tools and the 26TEN Chat tools on our website.
We are looking at options for online/virtual delivery of workshops, so keep your eye on our workshop page for updates.
From the 26TEN Team
Remember we are here if you want to get in touch. We are sending our best wishes to our 26TEN community and look forward to continuing working with you to lift literacy and numeracy in Tasmania.
We know that many people we work with have concerns about COVID-19 pandemic. People may be worried about how this will affect them, the services in their life, their health, finances, or their choices and independence. We are here to support our clients with these concerns through our Your Say outreach advocacy.
We can also support our clients with a wide range of other problems they are experiencing. Our clients are older people, people living with disability or mental health issues, and people who use alcohol or drugs.
We can help you anywhere in Tasmania through our outreach services. Our advocates connect with you where you are. They listen to your problem and help you decide on a way forward.
Our advocates work with you through:
- Email; and
We can also help educate groups and service providers about the rights of our clients and the availability of supports through our outreach work.
To reduce risks to our clients, we will not be providing face-to-face services until it is safe to do so.
To work with us, you can call, text or email us, and if you let us know your details, we can connect with you on Skype.
- Phone: 1800 005 131
- SMS: 0457 806 963
- Email: firstname.lastname@example.org
Anglicare Tasmania is acting on the advice of public health authorities about ways to slow the spread of COVID-19 and to protect the most vulnerable in our communities.
Essential services are still being delivered by Anglicare, although some look a little different — as people choose to access information and support over the phone or via video conferencing.
We have details of all of our services on our website at anglicare-tas.org.au or call our friendly team on 1800 243 232.
- Financial Counselling — 1800 007 007
- Housing Connect — 1800 800 588
- Aged and Home Care — 1800 466 300
- Gamblers Help — 1800 858 858
Baptcare — MyHorizons Question and Access Centre
Baptcare’s Question and Access Centre is a free call, phone based service for anyone in Tasmania, wanting information about support services available to assist with mental health and wellbeing.
Call the Question and Access Centre and a qualified operator can help to find information, provide referral advice and find out how services are supporting people during COVID-19. Free call 1800 290 666 to speak with someone (Monday-Friday, 9am-5pm).
We are not a crisis service. If you are experiencing a crisis, please call 000 or the Mental Health Service Helpline on free call 1800 332 388.
Bethlehem House Tasmania
Bethlehem House Tasmania is continuing to provide essential support services to homeless residents and NDIS participants in our care.
Our service is not available to non-residents. There will be no intake assessments until further notice as our rooms are full.
Case management services will be provided on a non-face-to-face model, with appropriate protection and hygiene measures in place in the house.
Many of our staff are working from home or working in isolation. There is still a full meals service in house for our residents but we are no longer able to provide meals for non-resident homeless men.
External service providers are continuing to provide tele-appointments for our clients.
People wishing to contact us should continue to use the phone number (03) 6234 4594.
CatholicCare Tasmania will remain open during the COVID-19 pandemic, in line with government guidelines.
CatholicCare Tasmania offices in Hobart, Launceston, Devonport and Burnie will remain open from 9am to 5pm Monday to Friday until further notice. Reception staff will divert phone calls to other staff working from home who can answer questions and provide services over the phone.
We are committed to keep our services operating, as far as is practical and within our control. To achieve this, we are taking advice from government organisations, noting this may require consideration of how we deliver certain aspects of our services.
We continue to offer a range of professional services and programs including emergency relief, family and domestic violence support, counselling, multicultural support and housing support.
Key areas of support for families, children, individuals and couples include:
- Counselling support for people experiencing social isolation and issues such as trauma, family violence, relationship breakdown, managing children’s behaviour.
- Emergency Relief.
- Specific support for people experiencing family and domestic violence through SafeChoices: 1800 806 189.
- Housing, and housing support through Housing Connect: 1800 800 588.
- Centacare Evolve Housing tenancy support: (03) 6173 0060. Centacare Evolve Housing Bridgewater Office will remain open from 9am to 4:45pm (Monday to Friday).
New and existing clients are welcome to contact CatholicCare by phone on freecall 1800 819 447 or via the CatholicCare Tasmania website: catholicaretas.org.au.
Child Health Association Tasmania (CHAT)
CHAT are working to keep Tasmanian families connected, supported and playing. We know that there will be significant issues for families in the coming weeks and months that fall outside our remit. However, what we are trying to do is provide platforms for families to still come together, debrief, access support and direction and to not lose that social connection that they had through our physical services when they were open. We have a number of initiatives underway, take a look at our latest newsletter.
We are really happy to collaborate with other organisations who may wish to provide information to families. It is such a challenging time and we will be listening to what we are hearing from parents and adjusting services as best we can to suit needs.
For more information, please contact email@example.com.
Circular Head Aboriginal Corporation
Due to the COVID-19, we are adjusting our practices to minimise the impact of the virus to our elderly and our vulnerable consumers within our community.
Management and staff are keeping up-to-date with following the Australian, Tasmanian Government and Department Of Health instructions:
- We are working from home where it is possible.
- We are still operating the organisation, front door is locked, but we will accept clients in the door after a health questionnaires is performed outside the building, We encourage consumers to ring prior to coming to the building.
- We are conducting all referrals and assessments via phone, whilst keeping regular contact with existing consumers also via phone.
- We adjusted office space to suit social distancing rules.
- We have postponed our weekly Meal at Centre and closed our Day Centre doors, also any future information sessions and group activities until further notice.
- We have reduced our Individual Social Support, Assessment, Case Management, Client Coordination to via phone.
- We are still at this stage providing essential medical transports and Home Maintenance service, and Advocacy via teleconferencing and phone.
- We have implemented policy and procedure for social distancing, hygiene, hand washing and respiratory etiquette to staff and consumers.
- We have implemented a medical transport procedure to minimise risk to staff and consumers.
- Our team is encouraged to stay at home when unwell and sending them home if they have signs of being unwell.
If you have any enquiries, please contact firstname.lastname@example.org or (03) 6452 1287.
Communities Tasmania delivers, supports and funds a range of services, programs and events. Due to the novel COVID-19 response, a number of activities have been disrupted, postponed or cancelled.
All non-essential public gatherings have been suspended indefinitely to reduce the risk of spreading COVID-19. This includes numerous events funded through Communities, Sport and Recreation.
Please note the information provided may be subject to change.
For the latest health advice, and Tasmanian Government information and resources about COVID-19, visit: coronavirus.tas.gov.au.
Council on the Aging (COTA) Tasmania
The team at COTA Tasmania are moving to a work from home arrangement from Tuesday 24 March. We are making this move to support our community effort to manage the impact of COVID-19.
You can still contact us and we are keen to hear from you!
We will still be contactable by email:
- General Inquiries: email@example.com
- Aged Care System Navigator Inquiries: firstname.lastname@example.org
- Peer Education Inquiries: email@example.com
- Seniors Week Inquiries: firstname.lastname@example.org
- Media Inquiries: email@example.com
If you have an emergency or cannot contact us by email please call 0448 281 897. If we are on another call please leave a message and your number and we will get back to you.
Other useful contacts:
- Tasmanian Public Health Hotline: 1800 671 738
- Tasmanian Government Department of Health website
- Elder Abuse Helpline: 1800 441 169
We are all experiencing challenging times that are changing rapidly. Please follow the advice provided by government to reduce the spread of this virus. Working together, supporting one another, showing kindness and staying in touch will be extremely important over the coming weeks and months.
Door of Hope
Door of Hope run an emergency food assistance program. Due to the current conditions our reception area is closed but the office phone number for any enquiries is still the same: (03) 6344 8450.
For all enquiries regarding food assistance the number to call is (03) 6344 8846. Otherwise, please email firstname.lastname@example.org to arrange an appointment time.
Drug Education Network (DEN)
Similarly to other community and AOD sector services, DEN are implementing changes to the way we work. DEN is committed to keeping our staff healthy, so that we can continue to provide our much-needed service during these challenging times, just in a different way.
- DEN is committed to serving the Tasmanian community during this challenging time and will continue to make available information and resources via our 1300 369 319 number. This information and resource telephone line will remain fully operational and be responded to by rostered staff.
- All meetings with external stakeholders are now virtual or via telephone conference.
- DEN will have a skeleton staff in both offices but will be conducting business behind closed doors with strict social distancing and hygiene processes in place.
- The majority of the DEN team are transitioning to working from home, and internal meetings and discussions will move to online platforms and via telephone.
- All training sessions have been rescheduled or cancelled. We will be investigating ways to provide this support as we move forward via online platforms.
DEN will remain agile and responsive to community needs as we all navigate the next few months. Support is available for AOD services moving to telephone support with our DEN and other evidenced informed resources that can complement online/telephone support. Let us know how we can support you.
DEN will continue to make progress with the AOD Peer Workforce project, DEN discussion papers and prepare for the training sessions and other commitments rescheduled for the future.
Engender Equality provides support to people who are experiencing or have experienced family violence. We work from three locations across the whole state.
All Engender Equality counselling and support is available via phone and video. If people are unsure about video platforms and would like to set up Skype we are available to gently talk people through creating an account and getting family with how it works. We are encouraging people to embrace technological ways of keeping connected.
We encourage people to use our phone and video services, however if there is a barrier to doing this (safety or otherwise) we are able to meet in person.
We also encourage people to check in with us via SMS on 0488 863 187. We are happy for people we know to send us “hello” messages and also for people with no other way to seek safety to send us messages so we can help with safety planning.
More details about phone and video counselling can be found here, at engenderequality.org.au/services/online-services.
In line with Federal and State Government recommendations, Epilepsy Tasmania staff are now working from home in order to reduce the spread of COVID-19 within Tasmania.
Please be reassured that we are still here — on the phone, on Facebook, on our website, on video chat and on Epilepsy Connect.
Don’t be shy — we have time for you and no issue is too small.
For more information, please contact email@example.com.
George Town Neighbourhood House
The front door to our organisation has been locked. We are providing a range of services to the community that include.
Services available over the phone:
- Advocacy and referrals
- No Interest Loans
- Centrelink payments applications
- Monday Fresh Food box program in partnership with Loaves and Fishes
- Daily Emergency Relief Food boxes program
- Bread run fortnightly in partnership with Banjos Bakery
- Daily Community Food Pantry in partnership with Food Bank
- Garden Produce Sales on Monday, Wednesday and Friday
Visiting Services still providing face to face services:
- Anglicare (some services)
- Adult Community Mental Health Services (North)
Social Media Activities:
- Friday Bingo via Facebook Messenger app
- Daily Trivia competition via Facebook
Case by case bases:
- Pending the need and availability of staff and volunteers limited support services can be made available
For more information, please contact firstname.lastname@example.org.
Health Consumers Tasmania
On behalf of patients, carers and our many communities, Health Consumers Tasmania wish to acknowledge our state’s health workforce as it prepares to care for us through these uncertain times.
Those of us who are frail or have chronic conditions are naturally anxious, as are those of us who care for vulnerable family and friends. We can only imagine what all health staff must be feeling as they not only care for their children, partners and elderly parents, but also put themselves potentially at risk on the front line to care for us.
To all those in the health industry, from General Practice through to those working in hospitals and all those working behind the scenes, we acknowledge that you are already working under severe duress and that this may get worse before it gets better. We thank you for your ongoing commitment and support to all Tasmanians during these uncertain times.
Our sincerest good wishes over the coming months.
Hobart City Mission
HCM have made changes to a number of their services, including moving to online and phone operation for some programs.
Safe Night Space is still open every night with very stringent cleaning procedures and social distancing practices enforced.
Please go to the HCM website or call (03) 6215 4200 to find updates on specific HCM services.
Hobart Community Legal Service (HCLS)
HCLS offices in Hobart and Bridgewater are now closed to the general public, however people can obtain legal advice by phoning us.
- Hobart Office: (03) 6223 2500
- Bridgewater Office: (03) 6263 4755
HCLS has cancelled our Evening Information Clinics we hold every Monday and Wednesday evenings at 6pm until at least Easter. We will reassess the situation after Easter.
However, people have the option of phoning and we will provide information/advice over the phone. There is a phone number on the door for people to call if they feel they have an urgent matter otherwise we are directing them to call the Hobart Office the next day on (03) 6223 2500.
We are only seeing people who have an appointment with us when their matter can not be dealt with over the phone and advice of how to access our offices will be given when the appointment is made.
We have stopped all outreach at this stage. We are still representing people who have minor matters in the Magistrates Court and our Magistrates Court Duty Lawyer Service is continuing at this stage.
For more information, please contact email@example.com.
Holyoake Tasmania Inc
Holyoake is committed to keeping our staff and clients safe during these challenging times.
In order to minimize the spread of COVID-19 in the community, Holyoake will not be providing face to face counselling sessions until further notice.
Our experienced counsellors are still here to help and support you, just in a different way. Our specialist drug and alcohol counselling services are still available via telephone and online.
We recognise that people are living through strange and uncertain times. Feelings of fear and anxiety within the community are elevated. Some people turn to alcohol or other drugs in order to feel better. We understand that and we are here to provide you with other strategies to help you get through this.
If you would like to make an appointment to talk to one of our highly experienced counsellors, please call (03) 6224 1777.
We are here for you and we can help.
Hospice Volunteers South Tas (Hospice Volunteers)
HOSPICE VOLUNTEERS in southern Tasmania extends its heartfelt care and concern to everyone in our community. We send a special message of support to our patients and families, and to all those feeling vulnerable in the face of the COVID-19 pandemic.
HOSPICE VOLUNTEERS is continuing to offer telephone support to community patients, families and carers, and to clients of the Walking Through Grief bereavement support program. Enquiries can be made by phoning (03) 6224 3808. Health professionals, please continue with referrals and enquiries via usual channels.
During this challenging time, HOSPICE VOLUNTEERS is offering additional telephone ‘listening support’ to carers and families. If you are the carer or family member of someone receiving palliative care, you can self-refer for support by phoning (03) 6224 3808 and following the prompts. We understand the special stresses you may be experiencing, and are here to listen and support you through.
Face-to-face services and volunteer training will resume when it is safe and appropriate to do so, and in line with public health advice.
HOSPICE VOLUNTEERS would like to thank the community for its remarkable response in working together to support those whose needs are greatest. We recognise the many strengths of our diverse community and will continue to explore ways of working together.
We are with you.
Independent Living Centre (Tasmania)
Our ILC Staff are either working from home or, at this stage, with limited access to our Launceston and Hobart offices for administrative support using a rotating team system. Our Equipment Display areas are closed during this time until appropriate guidance from the relevant Health Departments.
We are continuing to undertake participant/client assessment where possible using phone contact or other virtual means. If face-to-face assessment is required, particularly for our NDIS participants, we will undertake the appropriate risk assessment, with phoning ahead to ascertain the health of the participant. If a face-to-face assessment is required, we will ensure use of the following PPE:
a) Hand sanitiser
c) Respirator mask (re-usable or disposable)
d) Gown (if not available plastic apron)
e) Eye protection (goggles)
f) Alcohol impregnated wipes
g) Bio hazard bags for safe disposal of contaminated PPE
If you have any questions, please call us on 1300 885 886 or email firstname.lastname@example.org.
Launceston Benevolent Society
The Launceston Benevolent Society is continuing to provide emergency food relief under modified arrangements in response to COVID-19
As of 23 March 2020 we have suspended face-to-face interviews and moved to phone interviews to assess client needs. Clients can collect their pre-ordered emergency food relief package from our roller door entrance at 5 Innocent Street, Kings Meadows, TAS, 7249 without entering the building. Social distancing and all government recommended health and hygiene measures have been put in place.
Unfortunately, we have had to suspend our clothing, furniture and household goods services and we are only accepting food and monetary donations at this time so we can focus on emergency food relief.
For more information, please contact email@example.com.
Launceston Community Legal Centre (LCLC)
LCLC is painfully aware that we here in Tasmania, and the rest of the world, are experiencing a global pandemic with COVID-19. The evidence is that social distancing is the best way to slow the spread of the infection and flatten the curve.
All aspects of life are affected, including work and social/cultural events. There has been a range of announcements about the level of health risk and the steps required to address that risk. LCLC has been closely monitoring the situation and developing contingency plans to help contain the spread of the virus.
In light of that, and in the interests of public health, LCLC has made some changes to its current services.
- All legal assistance will be be provided by telephone appointment only — you will be informed of how to provide us with your documents when you book;
- All Outreach appointments/services will also be conducted via telephone — solicitors will not be visiting the various outreach venues;
- LCLC is suspending the Legal Literacy Volunteer program immediately to ensure the safety of all its Legal Literacy Volunteers;
- The After Hours Drop-in Clinic has also been suspended for this reason.
LCLC will re-assess these changes on 1 May 2020. However, you are no doubt aware the situation is fluid and updates are happening almost daily, therefore LCLC will continue to review our response as required, and further changes to services may be implemented.
At Lifeline Tasmania we are committed to being part of the mass cooperation in reducing the spread of COVID-19. With the increasing precautions that are being undertaken in response to COVID-19, we have been working tirelessly to find new ways to deliver our crucial services to the Tasmanian community.
As a result, the majority of the Lifeline Tasmania team are working remotely delivering innovative programs ensuring we are staying connected with our clients and the broader community.
The information and how we should respond to this pandemic changes daily. We will continue to review the operations of all our services to ensure we can meet the needs of the Tasmanian community.
Lifeline services throughout the COVID-19 crisis
We would like to reassure Tasmanians that the Lifeline telephone, text and webchat services will continue as normal throughout the COVID-19 crisis. If you are struggling, feeling alone or in crisis you can contact Lifeline’s crisis support line:
- Phone: 13 11 14 (24 hours/7 days)
- Text: 0477 13 11 14 (6pm-midnight AEDT, 7 nights)
- Chat online: www.lifeline.org.au/crisis-chat (7pm-midnight, 7 nights)
- StandBy Support After Suicide: contactable via phone 24 hours/7 days on 0400 183 490 or email firstname.lastname@example.org
- Suicide Bereavement Group: please email email@example.com
- Community Education and Training and OzHelp Tasmania: all scheduled training has been postponed until further notice. For more information, please email firstname.lastname@example.org
- Retail: in order to protect the health of both our volunteers and the community, we have commenced closing our Lifeline Shops throughout the state. To date, we have closed Ulverstone, East Devonport and Devonport, with the remaining shops closing within the next week. Across the state, our Lifeline Shops are operated by more than 200 passionate and committed volunteers. Sincere thanks to these generous individuals for their ongoing support and we look forward to welcoming them all back into our shops when it is safe to reopen.
- Volunteering: please email email@example.com
- Media and Communications: please phone Melita Griffin on 0418 557 544 or email firstname.lastname@example.org
- For all general inquiries: phone (03) 6282 1500 or email email@example.com
Loui’s Van will continue to provide normal supplies, including soup, sandwiches, pastries, hot drinks, biscuits, blankets, beanies, hygiene packs.
- Where: 212 Argyle Street, North Hobart, TAS, 7000 (Shop Roller Door)
- When: 5pm-6pm (NB: will change to 6pm-7pm from Monday 6 April)
- Days of Service: Monday to Thursday
To align with social distancing measures, this is a takeaway service and people are encouraged to grab supplies and disperse.
Mental Health Families and Friends Tasmania (MHFFTas)
MHFFTas staff are now back in the office and available for people to drop in as normal. We are of course following social distancing and other guidelines to keep everyone safe.
Palliative Care Tasmania
In light of the COVID-19 pandemic, all training offered by Palliative Care Tasmania will now be in the form of virtual online education sessions, with all face-to-face education for both health professionals and the community suspended until further notice.
These virtual education sessions sessions are free to attend and open to anyone with an interest in palliative care or the topics in question.Once you register, we will contact you with a link and additional resources to ensure you are well prepared for the session.
For more information or to register, please visit pallcaretas.org.au/events.
ParaQuad Association of Tasmania
- All sports and community programs have been cancelled, including Wheelchair Sports in Schools, Wheelchair Sports, K Sport and the BodySafe Education Program.
- The Tolosa Street office will be closed to the public until further notice, please call 6272 8816 for enquiries regarding Glenn Moore Unit bookings.
- The ParaQuad Tasmania Healthcare Supplies retail shop and warehouse will be closed to the public from Monday 16 March.
Orders will still be received via the website and telephone and sent via courier. Our pick up service will be unavailable during the closure to limit staff exposure
For more information, please contact firstname.lastname@example.org.
Playgroup Tasmania Inc
All Playgroup Tasmania face to face services are currently suspended, but will continue to support families and foster learning through play.
We have started a private online Facebook group Playgroup at Home Tasmania for Tasmanian families with children 0-5 years. It has a focus on connection and activities to using low cost materials that families will have at home.
We have also moving our PlayConnect playgroups for children with autism to online catch-ups and private Facebook groups. We are open to new referrals for those groups, so please get in touch if you support families with children with autism who would benefit from social and emotional support.
As community restrictions ease we will be supporting families to reconnect with their local playgroup and join in the fun!
If you have any questions about supporting families with little ones at home, please get in touch. For more information, please contact email@example.com.
Relationships Australia Tasmania (RA Tas)
Working to put people first — we’re in it together.
The safety of our clients, our staff and the community is our number one priority at Relationships Australia Tasmania (RA Tas).
We understand the impact COVID-19 is having on individuals, relationships, families and communities. We are taking steps to ensure we can continue to support you as we all navigate this new world together.
At RA Tas we know our services are essential for our clients. We want to ensure that we can continue delivering those services for the duration of the pandemic. So we have worked swiftly to change how we work. For the safety of our clients, staff and community, we are no longer delivering services face to face but have shifted to phone and video conference sessions. Right now, we are planning for our people to work from home if necessary — all to ensure we are there to support you when you need us. Our actions are based on the latest advice from the Australian Government, the Tasmanian Government and the Tasmanian Director of Public Health.
If you have an upcoming appointment you wish to discuss, or you’re in need of support, you can contact us on 1300 364 277 between 9:00am and 5:00pm or you can send an email enquiry to firstname.lastname@example.org.
We will continue to keep you updated and share ideas on staying connected and emotionally well during this time of physical isolation.
Our management team is monitoring and responding to COVID-19 changes and developments daily.
We urge you all to take care of yourselves and your families.
We’ll be there for you in every way we can.
Rural Alive and Well Inc
Rural Alive and Well (RAW) is committed to providing individually tailored support to rural Tasmanians to improve their mental health and wellbeing. We would like to acknowledge the significant impact COVID-19 is having on communities and individuals across the country and the world. Our thoughts are with those who have been directly impacted by this crisis.
We are taking the advice of the Australian and State Governments on the appropriate steps to manage and keep our workforce and clients safe and physically healthy through this uncertain period. Social distancing will be undertaken by RAW effective immediately, our Reach Out Coordinators will continue to support our clients via phone, video conferencing and email. The office will remain open to provide continuity of service and RAW’s phone support is also available 24/7 (1300 HELPMATE).
Our referral process remains the same and new referrals are welcome. We are confident that RAW is well equipped to maintain the high level of practical support to those doing it tough in rural and remote areas across the state. RAW will continue to develop creative and innovative ways to deliver our programs, through consultation with our stakeholders, staff and other key players.
It is important to remember to take practical steps to prevent ill-health and maintain your own wellbeing, while still looking out for your mates and checking in on the elderly in your local communities. Picking up the phone or sending a message is an easy and safe way to provide support and minimise isolation and loneliness.
For more information, please contact email@example.com.
The Salvation Army Bridge Program
During these very uncertain times we want to reassure the community that our staff are available for support. We want to do our part to flatten the curve so our support will look a little bit different over the next few weeks, the most significant change is our face to face contact will be replaced with telephone, Skype or email contact.
Preventing the spread of the virus and keeping staff and clients safe is our key priority. All non-residential clients will receive weekly phone contact and one on one sessions by phone. Phone appointments and interventions are still very effective and will provide high quality support and interventions. We will continue to run our daily groups in our residential facilities and will be recording these groups for all clients to access via our Facebook page or a private group.
We are still conducting intake and assessment interviews, by phone, and providing immediate supports and check-ins.
We are continuing to take clients who have been booked into or are already in detox. Any new admissions into our residential facility have been postponed until Monday 6 April when our processes will be reviewed. We will continue to risk assess and triage clients and ensure that the most appropriate treatment pathway is available.
Clients in our residential facilities remain in treatment, however, we are discouraging weekend leave, external appointments and visitors to reduce the risk.
As the situation is changing daily can we will continue to keep everyone updated regularly via our Facebook page or website at bridgetasmania.org.au.
Stay safe everyone.
Sexual Assault Support Service (SASS)
SASS will continue to provide as many of our usual services as we can. However, as the health and wellbeing of our staff and clients is our priority as of Wednesday 25 March the SASS office will no longer be open for face-to-face appointments. We will be providing all of our usual services (enquiries, information and support, crisis services, Redress Support Services and counselling) over the phone. Our counsellors will be in touch with all current clients over the coming days to talk about what this might look like for them. We will also continue to accept referrals as per usual.
Our aim is to continue to deliver all our counselling, crisis and support services — whether these are delivered onsite or over the phone — with as little disruption as possible. Our services, will as always, be delivered with our usual high degree of professionalism, privacy and confidentiality.
While we are still providing face to face counselling and support on Monday 23 March and Tuesday 24 March. We ask that you do not come to our office if you are feeling unwell, have recently returned from interstate or overseas, had close contact with someone returning from overseas or who has COVID-19. If this is the case, please phone us to reschedule or arrange phone counselling.
If you have any questions at all please don’t hesitate to contact us on (03) 6231 0044 or firstname.lastname@example.org.
Shelter Tas is committed to playing our part in reducing the risk of infection of COVID-19 across the community and for all our member services. As Tasmania’s peak body for housing and homelessness services, we will keep you informed as the circumstances change.
We are maintaining regular dialogue with our members and with decision-makers in State Government to ensure that housing and homelessness services are supported to manage and respond to the ongoing challenges posed by COVID-19.
In support of a safer virus free community, some Shelter Tas staff will be working from home from Monday 30 March 2020. Our physical office at the Trafalgar Centre in Hobart will be closed and meetings will be held via phone or video link. This arrangement is for an indefinite period.
We will continue to share information through our regular eNews, and we can be contacted by email and mobile phone as usual:
- Chief Executive Officer: email@example.com or 0419 536 100
- Policy Officer: firstname.lastname@example.org or 0418 291 870
We sincerely wish for all Tasmanians to stay safe and take care of each other in this challenging time. Please follow the advice provided by the State Government to reduce the spread of this virus.
We continue to deliver:
- StrokeLine (1800 787 653) — Free advice service, staffed by specialist health professionals providing information and advice on stroke prevention, treatment and recovery.
- EnableMe (enableme.org.au) website — Online resource to help survivors and their families navigate the recovery journey and connect.
- F.A.S.T. signs of stroke Community Education — Educating Australians to recognise and call triple zero (000) at the first sign of stroke.
- InformMe (informme.org.au) — Empowering our health professionals to deliver world-class stroke treatment and care.
StrokeSafe Ambassador Program
As a response to COVID 19, the Stroke Foundation has suspended the StrokeSafe Ambassador program. We will review this decision as the situation evolves and share any updates. Thank you for your understanding and ongoing support.
F.A.S.T. Community Awareness
The health system is facing very challenging times, but governments, hospitals and health workers are working hard to ensure treatment and care is available for everyone. We are worried that people will be reluctant to call triple zero (000) for fear of coming into contact with COVID-19 or of overburdening our health services, but it is as important as ever that people call triple zero (000). The triple zero (000) operators are expert and will provide people with the correct advice.
How do you know if someone is having a stroke? Think… F.A.S.T.
The Stroke Foundation recommends the F.A.S.T. test as an easy way to remember the most common signs of stroke.
Using the F.A.S.T. test involves asking these simple questions:
- Face Check their face. Has their mouth drooped?
- Arms Can they lift both arms?
- Speech Is their speech slurred? Do they understand you?
- Time Is critical. If you see any of these signs call triple zero (000) straight away.
For more information, please contact email@example.com or 1800 787 653.
Client support in the TasPPL program is now being offered online and over the phone. Requests for training are still being taken and it will be delivered online.
For more information, please contact firstname.lastname@example.org.
Tasmanian Council of Social Service (TasCOSS)
Due to the increasing precautions that are being undertaken in response to COVID-19, TasCOSS has made the decision for staff to commence working remotely from Monday 23 March 2020. The length of this arrangement is subject to advice from health authorities.
We will continue to function as normal with the exception of face-to-face contact. We are available by phone and online for:
- Help desk support for TasCOSS Members
- Advocacy on issues impacting the industry
- Informed policy submissions and research
- Training and workshop opportunities delivered online
- TasCOSS Member communications and newsletter
TasCOSS is committed to helping to reduce the risk of infection or contagion for all stakeholders, staff, volunteers, committee members, partner organisations and clients, as well as to the general public. This will be done by adopting policies and procedures recommended or directed by public health and work safety authorities.
TasCOSS has made available on our website a number of trusted sources, resources and fact sheets on COVID-19.
All TasCOSS Members are encouraged to review their contingency plans to ensure minimal impacts to service delivery continuity and wherever possible, contribute to the recovery of individuals, communities and services. In addition, we strongly encourage you to familiarise yourself with the the process governments are taking to contain the virus, including practical things we all can do to help minimise transmission.
If you have any questions about COVID-19 preparedness or the response taken by TasCOSS, please contact us.
We will endeavour to keep you well informed as the situation evolves and thank you for your ongoing work to support Tasmanians at this time.
Volunteering Tasmania (VT)
In light of the current and changing situation regarding COVID-19, we wish to advise you of the steps we have taken to minimise the impact that the virus has on the health and wellbeing of our team, including our volunteers.
We are monitoring the information provided via the World Health Organisation, Australian Department of Health and the Tasmanian Department of Health – Public Health in regard to minimising the spread of the coronavirus and have strategies to implement as recommendations come to hand.
We are adjusting our practices in the following ways. Our team now has the option to:
- Work from home where appropriate.
- As a result, our office doors are closed until further notice, however we are still operating during normal business hours.
- Our Referral Office have started conducting referral interviews over the phone and will not do interviews in person until further notice.
- We have postponed all VT training events until further notice and will provide online delivery options where possible. We are also keeping our participants updated.
- The community events we are involved with have been cancelled or postponed by organisers and we are working with our community partners to assist in other ways.
- We have postponed indefinitely our Introduction to Volunteering Sessions and Network Meetings.
- There is no work-related travel until further notice.
- We are teleconferencing for external meetings to minimise attending large gatherings.
- We are encouraging safe space between workers (1.5m) both at work and in social environments.
- We have a key focus on hygiene, hand washing and respiratory etiquette to minimise the spread of germs.
- Adherence to protocols for our workers who have travelled overseas or been in contact with someone who have travelled.
- Our team are encouraged to stay away from work if unwell and sending people home if they present to work unwell.
If you have any questions, please contact email@example.com.
Resources for Volunteer Involving Organisations:
Resources for Volunteers:
Wellways are still open for business and currently have a free program for people with low intensity mental health needs (e.g. if you are at home with the children and just need to do something for yourself and your own mental health).
Wellways offer eight sessions and this can be delivered in 8×1 hour or 4×2 hour sessions via Zoom, Skype, WhatsApp or over the phone.
Go to wellways.org for more information and contact details for your area.
Women's Health Tasmania
Due to COVID-19, Women’s Health Tasmania has temporarily stopped it’s drop in service. Phone and online services are still available.
Our Tai Chi, Meditation, Yoga and Weights classes are now being streamed online via our Facebook page.
Phone and online counselling services are available by calling: (03) 6231 3212. Our Women’s Health Information line is available on: 1800 675 028. These services are available Monday–Thursday from 9:15am to 4pm.
Please keep an eye on our Facebook page — we are putting out regular public health messages in easily understood videos which might help people who are finding written information confusing.
As a team, we’ve been very inspired by the way people are stepping up for their communities and helping each other out. We’d particularly like to give a big shout out to Australia’s hardworking health professionals and to the good folk who work in Public Health Services. We’re grateful to you for what you’re doing for us all.
Together we’ll get through this. For more information, please head to womenshealthtas.org.au.
Women's Legal Service Tasmania (WLST)
As we are experiencing a global pandemic with COVID-19, we at WLST are limiting our face to face service delivery. The evidence is that social distancing is the best way to slow the spread of the infection in the community. We have made the decision in the interests of public health, to suspend our face to face client appointments. There may be exceptional circumstances where we will consider the circumstances of a particular client and continue to provide a face to face service. A decision on a case by case basis must be approved by the Principal Solicitor. This position will be reviewed at the end of May 2020.
We are now only booking telephone appointments. We are also able to have email contact with clients, if it is unsafe for them to speak with us on the phone. Clients in this situation should email us on: firstname.lastname@example.org. We will then allocate a lawyer to follow up directly with you. If clients are at immediate risk, the police should be called. We have also stopped our Community Legal Education and Outreach and Clinic activities until the end of May 2020, effective from 17 March 2020. Our attendance at court hearings, appearances and conciliations will go ahead as scheduled by the courts.
The COVID-19 situation will change rapidly as will our response. We will keep you all updated. For more information, please go to health.tas.gov.au.
Working It Out
Working It Out is Tasmania’s LGBTIQ+ support and education service. Our arrangements during the COVID-19 response period are as follows:
Our North Hobart office is closed and all staff are working from home. You can still get in touch by either calling our regular landline or use 0438 346 122 (the number to which our landline is being diverted), email email@example.com or use Facebook Messenger to arrange appointments, get details for our virtual support groups, get information and resources or to speak to staff.
Our 1:1 support services will still operate for anyone across Tasmania, but not face-to-face. Phone or online options will be made available to you when you make an appointment.
Support groups will be offered via the online video meeting platform Zoom. You can use the link provided or phone in and chat just like you’re in the same room! We can also provide a link to a tutorial about how to use it if you’re feeling unsure. This format is a bonus for anyone previously unable to access a support group due to geographical location, so please get in touch if you’d like to join this new format.
All training/PL and other group events are postponed/cancelled. We are still happy to take enquiries, discuss training needs, provide advice, resources or information as needed, we just won’t be able schedule anything until we can assess where things are going.
If you have any questions about any of these arrangements or there’s anything we can do to further support you, your friends or family, your service users or your organisation, please send us an email, call our office or contact our CEO Lynn Jarvis on 0408 265 045.
Youth Network of Tasmania (YNOT)
In response to COVID-19 and the need to take precautionary measures at this time the YNOT team will be working remotely effective from 20 March 2020.
We understand that social distancing is one of the most effective measures in helping to contain the spread of COVID-19, and as such we intend to minimise face to face contact for now.
All YNOT services will remain available via remote access including email, telephone or video conferencing however our office will be closed until further notice.
We are committed to supporting efforts to reduce the spread of COVID-19 in our communities and will follow the advice of both federal and state health authorities in relation to this matter.
We strongly urge our members and friends to familiarise yourself with the latest government advice to help minimise the risk of transmission.
Thank you for your ongoing support of YNOT and young Tasmanians at this time.
For more information, please contact firstname.lastname@example.org.