SPP Webinar: Implementing a Best Practice Complaints Management System

Beng Poh

30 October 2018 2:00 pm - 2:30 pm Australia/Hobart

Does your organisation’s Complaints Management system reflect current best practices – and meet all of the detailed requirements of the newly introduced NDIS Practice Standards, if they apply?

Do you have a comprehensive Complaints Management policy that sets out:

  • all of the principles your organisation adheres to;
  • roles, responsibilities and procedures that your workforce must follow;
  • how clients and other stakeholders will be supported to understand the Complaints Management policy and procedures; and
  • retention periods for documents relating to Complaints Management?

To help you in this area, BNG are offering SPP subscribers an informational webinar which will:

  • Provide a brief summary of the key elements of a best practice Complaints Management system;
  • Introduce several new and updated Complaints Management resources available in SPP; and
  • Explain how SPP and our resources can help you implement a Complaints Management system that meets best practice guideline

Find out more and to register