National Debt Helpline Website

Nic McBride

30 April 2018

It is widely accepted that an increasing number of Australians are struggling financially. And recent changes passed in the Senate to welfare will only add to that hardship, with more than 80,000 people expected to lose payments. (reference)

But help is available if you find yourself juggling bills. Don’t be tempted to sign up to that credit card. You have other options. And the earlier you take action the better.

The National Debt Helpline website ( provides a wealth of information on how to tackle all the common financial problems people face – including paying the phone and gas bills, the credit card and the car loan. The website has step-by-step guides on how to arrange affordable, sustainable payment plans, how to request hardship variations and how to cancel direct debits. There are plenty of handy hints and tips and clear explanations of the risks of using credit. It is also important you know your rights. These include that utility companies, telcos and banks have obligations to provide reasonable assistance to customers in financial hardship.