Difficult Conversations: Enhance your communication and assertiveness skills

Are you struggling with any of these matters?

Giving constructive feedback • Assertive communication • Challenging unacceptable behaviour • Responding to criticism • Communicating change • Dealing with difficult people • Managing emotions • Resolving problems & conflicts • Listening & questioning skills • Counselling for better performance

This is an opportunity for participants to gain a greater knowledge and understanding of the fundamental skills required to be effective in delivering and responding to difficult conversations in today’s complex and sometimes pressured workplace. Upgrade your communication skills in this important area. Technical skills are valuable but it is your ability to manage yourself, others and difficult situations and conversations that sets you up for success.