Avoiding Extra Fees for Paper Bills

Beng Poh

The Government of South Australia is prompting on behalf of the Australian Consumer Law regulators, a national campaign consumer protection regulators are running, to help consumers avoid paying extra fees to received bills in the post.  People who prefer to receive paper bills are usually seniors, consumers on low-income, or people without internet access, which means that vulnerable consumers end up paying extra just to pay their bills.

Consumers are encouraged to switch to online billing or find out if they are eligible for an exemption from fees for paper bills.

Find out more on how to help raise the level of awareness by sharing the campaign materials with your clients and network.

If you have any queries about this national campaign, please email commsunit@sa.gov.au.