Australian Child, Family and Child Welfare Organisations Survey of Outcomes Measurement Practice

1 February 2020


    Measuring program outcomes is increasingly on the ‘good practice’ agenda for human services. However, in Australia, we know little about what community service organisations are doing in this space, what the drivers of their outcomes measurement practice is, and what supports or hinders their work in this area.

    A new study of organisations working with children and families or child welfare is being undertaken by Karen Wilcox from the University of NSW.

    The study is looking at how, and why, child and family nonprofits engage with outcomes measurement.

    The research covers organisations across Australia in this sector, aiming to get a snapshot of their current engagement with outcomes measurement, frameworks, and indicators.

    The study is for a doctoral research project and will also inform peak bodies as well as individual organisations working to build this area of practice. The views of Tasmanian organisations will form an important part of this research.

    UNSW is inviting all Tasmanian child and family community services to participate in a 10-15 minute online survey to help build this picture of outcomes measurement practice. The survey is completely anonymous, and individual results will not be published.

    The survey is aimed at the person within your organisation who can best answer questions about whether, and how, outcomes evaluations, data monitoring and reporting are undertaken. For most community services, this will be either the CEO, senior practice/program manager, research and evaluation manager or similar. Please feel free to circulate this information to that role in your organisation.

    Complete the survey.

    For more information, please contact Karen Wilcox, UNSW, at