FindHelpTAS is the largest and most up-to-date online directory of community services in Tasmania. FindHelpTAS aims to provide a publicly accessible, independently managed database of Tasmania’s social services. It is for the use of the general public and to assist those working with people in our industry to access an up to date listing of available services. FindHelpTAS is a self-funded community initiative lead by a partnership of Tasmanian community service organisations.
In the past financial year, the Partnership Group did a full redesign and upgrade of the FindHelpTAS website. The upgrade was partially funded by Communities Tasmania and was based on feedback from our users over the past four years. Improvements for users include map view, more specific information about services including cost, who the service is for, details of outreach services and improved search functionality. Users can also now report incorrect information directly back to service providers to assist us all to keep information up to date. Improvements for listing organisations include the ability to login at any time to update program information. Program listings can now include a link to a YouTube video, links to social media pages and a relevant file can be uploaded (e.g. program flyer, registration form). Events and short-term services (e.g. school holiday programs) can now also be listed which was something our listing organisations often requested.
So far in 2020, 3,785 Tasmanians have visited the site with a total of over 10,000 sessions. The site has 885 published programs and 443 organisational accounts for listing programs. Our analytics data shows that Tasmanians are using the site and viewing multiple pages. The website has been designed to work well in low or intermittent internet areas, such as regional Tasmania. FindHelpTAS also works well on mobile devices and meets the website accessibility guidelines for users with a disability.
COVID-19 was an incredibly busy period for the newly upgraded site. We remained in close contact with our listing organisations and facilitated COVID-19 updates as organisations adjusted the ways in which their services were delivered. We also added a new COVID-19 category with key information on the home page.
We put together two site introduction videos — one as a training video for call centre staff using FindHelpTAS to help callers connect with services and a shorter version for general use. Following feedback during COVID-19, we are about to implement some additional improvements to the site to further enhance the way our data is presented and enhance filter options for users. We continue to have regular approaches from organisations, councils and others about the site which is terrific and we remain open to collaborations and other opportunities which can further support our goal to assist Tasmanians to find the help they need.
FindHelpTAS is managed by:
- Annual Report 2019/20
- Community Sector Development