Australian Energy Regulator Values of Customer Reliability Surveys

The Australian Energy Regulator (AER) is undertaking a study to determine how much customers value a reliable supply of electricity from the electricity grid. This is referred to as Values of Customer Reliability (VCR). The results of the study will help the AER ensure electricity providers invest the right amount in electricity infrastructure, balancing reliability and affordability to deliver power to customers. Further information is available from the AER’s website.

As part of this study, the AER is conducting surveys of residential and business customers. Participation in the survey is important to ensure the results are representative of a broad range of energy customers. 

The online surveys take about 15 minutes to complete and responses are anonymous. It is helpful if respondents have an electricity bill to hand to help them answer the questions. Business respondents will also need to have a good understanding of the energy needs of their business.

Surveys close Wednesday 23 October 2019.