With the end of June fast approaching, it is a timely reminder to households that electricity disconnections can recommence as a further tranche of COVID-19 protections are removed.
While retailers will once again be able to issue and enforce disconnection notices for non-payment, they also offer a range of support options for customers who need help paying their energy bills. This includes payment extensions, payment plans, direct financial assistance and support programs for customers experiencing financial hardship. To access these supports, you must make contact with your retailer.
If the thought of talking to your retailer makes you feel anxious or stressed, a financial counsellor or other authorised representative can contact them on your behalf. Anglicare offers a free financial counselling service across Tasmania or you can call the National Debt Helpline on 1800 007 007 for advice.
TasNetworks also offers a free over-the-phone, energy consultation with energy advisors who can help you understand your energy bill and provide advice on simple changes you can make at home to save power and lower your electricity bill.