This issue has taken up the majority of my time as CEO dealing with distraught family and friends of members in particular RACF’s in Tasmania. They are distressed, emotional and losing sleep due to rigid and uncompromising attitudes of facilities – often those with national offices. They are not willing to listen to the individual needs of residents and their families and as a consequence are causing mental anguish. They also are not seeming to follow the new Visitor Access Code for residential aged care facilities and visitors. Happy to discuss further.
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